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- Read the press release to learn more about this announcement.
- Learn more about the Homeownership Retention Program with this Fact Sheet Overview.
- Additional information is below for customers who may need additional Financial Hardship Assistance.
Financial Hardship Assistance
Having financial difficulty? We want to help you find solutions
- Get payment plan options
- Modify your rate
- Modify your payment
These are some of the ways we may be able to help. Call us today.
Relief Starts with a Phone Call
Everyone goes through difficult times, and that's when you need someone on your side the most.
Whether you have questions about your mortgage or home equity, our trained associates have
solutions that may be right for you. We're here for you. Call us today at (800) 669-6650.
Mortgage and Home Equity
If you're having trouble keeping up with payments, we may be able to help you get back on track with:
- Repayment plans up to 12 months
- Extensions from 1-3 months
- Modifications to the rate, term and monthly payment of your loan or line of credit
- Debt management programs with internal or nonprofit independent agencies
The sooner we can talk, the sooner we can try to help.
Housing and Urban Development (HUD) can help you too.
HUD is a U.S. government agency that increases home ownership and supports home buyers.
HUD offers free or low-cost counseling throughout the country. To find out where the
nearest counseling agency is in your area, please call (800) 569-4287.
Your Next Steps:
Call us today.
Please be prepared to discuss household income and expenses.
You should collect together and be prepared to fax or mail one or more of the following and
have ready when you call:
- Have your Loan Number and Property Address at hand
- A brief explanation of your circumstances
- Recent income documents (such as Pay stubs; Benefit statements from Social Security,
Disability, Unemployment, Retirement, or Public Assistance. If you are Self-employed,
have your tax returns or a Year-to-Date Profit and Loss statement available for reference)
- Bank Statements and Tax Returns for Past 2 Years
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